Return and Exchanges

Thank you for shopping at JonMaciasIP.vip. We strive to provide high-quality prints and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. This Return and Exchange Policy outlines the terms and conditions under which you can return or exchange your purchased items. If you have any questions, please contact us at info@jonmaciasip.vip.

1. Eligibility for Returns and Exchanges

1.1 Time Frame: To be eligible for a return or exchange, you must contact us within 30 days of receiving your order. Requests made after this period will not be accepted.

1.2 Condition of Items: Items must be returned in their original condition, unused, and undamaged. The prints should be in their original packaging, and all original tags, labels, and accessories must be included. Any item that is returned damaged or used will not be eligible for a refund or exchange.

1.3 Proof of Purchase: A valid proof of purchase, such as an order confirmation email or receipt, is required for all returns and exchanges.

2. Non-Returnable and Non-Exchangeable Items

2.1 Custom Orders: Custom or personalized prints are non-returnable and non-exchangeable unless they arrive damaged or defective.

2.2 Sale Items: Items purchased on sale or with a promotional discount are final sale and cannot be returned or exchanged.

2.3 Gift Cards: Gift cards are non-returnable and non-refundable.

3. Return Process

3.1 Contact Us: To initiate a return, please email us at info@jonmaciasip.vip with your order number, the items you wish to return, and the reason for the return. Our customer service team will respond within 2 business days with further instructions.

3.2 Prepare Your Return: Once your return request is approved, securely package the items in their original packaging to prevent damage during shipping. Include the proof of purchase and a note with your order number and reason for return.

3.3 Shipping the Return: You are responsible for the shipping costs associated with returning the items. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned items. Please send the return to the address provided by our customer service team.

3.4 Processing Time: Once we receive your return, we will inspect the items and notify you of the approval or rejection of your return. This process may take up to 7 business days. If your return is approved, we will process your refund or exchange.

4. Refunds

4.1 Refund Method: Approved refunds will be issued to the original payment method used for the purchase. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your bank or credit card issuer.

4.2 Shipping Costs: Original shipping costs are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund.

4.3 Partial Refunds: In certain situations, only partial refunds may be granted. This includes items that are not in their original condition, items that are damaged or missing parts for reasons not due to our error, or items returned more than 30 days after delivery.

5. Exchanges

5.1 Defective or Damaged Items: If you received a defective or damaged item, please contact us at info@jonmaciasip.vip within 7 days of receiving your order. We will provide instructions for returning the item and will ship a replacement at no additional cost to you.

5.2 Exchange Process: To exchange an item, follow the return process outlined above. In your return request, specify the item you wish to exchange and the new item you would like to receive. If the new item is of greater value, you will be required to pay the difference. If it is of lesser value, we will refund the difference to your original payment method.

6. Cancellations

6.1 Order Cancellation: If you need to cancel your order, please contact us at info@jonmaciasip.vip as soon as possible. Orders can only be cancelled before they have been shipped. Once an order has been shipped, it cannot be cancelled and must be returned in accordance with this Return and Exchange Policy.

7. International Returns

7.1 International Shipping Costs: For international orders, you are responsible for return shipping costs, customs duties, and taxes. We recommend using a trackable shipping service and purchasing shipping insurance.

7.2 Customs Declarations: When returning items from outside your country, please mark the package as “Returned Goods” to avoid additional customs charges. We are not responsible for any customs charges on returned items.

8. Contact Us

If you have any questions or concerns about our Return and Exchange Policy, please contact us at:

JonMaciasIP.vip Email: info@jonmaciasip.vip

We are committed to ensuring your satisfaction with our products and services. Thank you for shopping with JonMaciasIP.vip.

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